Application Support Specialist

The Application Support Specialist serves as a support team member responsible for supporting PracticeMax's custom and 3rd-party PM and EHR applications. This can take the form of application support, helpdesk, working closely with business stakeholders/users, external clients/practices, working on enhancement and upgrade projects, bug fixes, troubleshooting and more. Support includes: Root Cause Analysis; Fix Resolution; User Request Processing; Post implementation support; Request Priority Setting; Continuous Process Improvement; User Acceptance Testing; Communicates deployments to the user community. Generally works on issues of a moderately complex to highly complex nature and escalates more complex problems to senior staff, vendor or appropriate area. Partners with appropriate technical experts and outside vendors (if necessary) to resolve issues in a timely, cost effective manner based on SLAs.

Job Responsibilities:

• Provide interface between internal and external customers and IT for custom and 3rd-party applications
• Troubleshoot problems associated with applications and cross-platform integrations
• Perform problem management, trend analysis and proactive identification of problem areas and feedback to relevant solution areas.
• Resolve incidents and service requests within agreed SLAs
• Co-ordinate with business users and functional analysts to understand and validate requirements for system upgrades and/or enhancements
• Perform root cause analysis for frequently occurring issues and work with cross-functional teams.

Current Openings for Application Support Specialist Jobs at PMAX Global