Assistant Patient Account Manager

The Assistant Patient Account Manager is responsible for overall management of high visibility patient accounts and patient account representatives. He/she is responsible for successfully leading their team members and ensure that efforts are consistently aligned with clients' contractual terms and established team objectives. 

Primary Responsibilities:

• Oversee patient escalations ensuring all communication with high visibility patients are handled in a professional manner and completed in accordance with client/corporate goals
• Manage Collection process for all clients working with POC to ensure protocols are being met and transfers are being accomplished
• Supervise Statement process ensuring statements are produced regularly for all clients working with Macro team, and analysts
• Implement IVR process for all clients, coordinate tracking and troubleshooting to ensure calls are accurate and all systems are continually updated accordingly
• Assist building an Allscripts PSD Team
• Coach, mentor, and motivate employees in general to achieve above responsibility; train subordinates to be effective leaders by mastering these 3 skills
• Meet if not exceed all service levels through effective planning and forecasting
• Encourage culture of accountability and respect amongst peers especially clients
• Applies broad knowledge to listen to other's challenges and facilitate forming solution

• Conduct regular staff meetings and review sessions to ensure all concerned parties are updated on program status and direction
• Assist the Human Resources Department with recruitment by offering a client perspective of the processes and the required skillset
• Ensure clarity on performance standards and established SLAs
• Respond and resolve issues arising out of work or from within the team or across departments that may have a bearing on team effectiveness
• Work with different teams and the management to implement continuous improvement efforts on the processes
• Actively participate in creation and documentation of SLAs and KPIs driven by desired business outcome received from US stakeholders
• Other related duties may be assigned from time to time.

Main Requirements

• Leadership experience, supporting client collection process
• At least 1 year of Patient client management experience within the last three years specifically in the BPO setting
• Ability to develop and produce more leaders within the organization through consistent coaching and mentoring activities
• Basic Understanding of Medical Terminology and HIPAA compliance requirements
• Detail oriented, excellent verbal and written communication skills and interpersonal skills
• Knowledge of Microsoft Word and Excel is an advantage
  

Current Openings for Assistant Patient Account Manager Jobs at PMAX Global