Business Manager

The Business Manager is responsible for overall management and performance of the accounts receivable team. He is responsible for successfully leading their team members and ensure that efforts are consistently aligned with clients' contractual terms and established team objectives.  The position maintains account receivable responsibility for some clients, which includes conducting comprehensive follow up on unpaid, denied and underpaid claims in accordance with policies.

Primary Responsibilities:

• Oversee accounts receivable operations as part of the revenue cycle management process; ensuring all functions are completed in accordance with client/corporate goals.
• Meet if not exceed all service levels through effective planning and forecasting.
• Coach, mentor, and motivate employees in general; train subordinates to be effective leaders by mastering these 3 skills.
• Encourage a culture of accountability and respect amongst peers especially clients.
• Collaborate with training, quality, and transitions to establish product knowledge excellence and maintain if not achieve exceptional customer service.
• Applies broad knowledge to solve other's challenges and leads the solutions to problems.
• Train the Team Leaders to assesses/monitors workload and balances resources for the team.

• Conduct regular staff meetings and review sessions to ensure all concerned parties are updated on program status and direction.
• Assist the Human Resources Department with recruitment by offering a client perspective of the processes and the required skills et.
• Monitor the work of the Billing Department, address all escalated concerns when needed, and make sure the team is provided with the tools required to perform their duties effectively.
• Develop/identify/recommend tools/methods/best practices to drive seamless transitions from the different client locations while reducing transition costs and timelines.
• Ensure clarity on performance standards and established SLAs.
• Respond and resolve issues arising out of work or from within the team or across departments that may have a bearing on team effectiveness
• Work with different teams and the management to implement continuous improvement efforts on the processes.
• Actively participate in creation and documentation of SLAs and KPIs driven by desired business outcome received from US stakeholders
• Other related duties may be assigned from time to time.

Current Openings for Business Manager Jobs at PMAX Global