Client Support Staff

 Client Support Staff shall be responsible to create, assign and maintain users, training and documents within our Compliance Manager tool, MaxComply, for approximately 800+ users.

The successful candidate will be expected to be highly organized, detail-oriented, willing and able to work independently or with staff and clients, who also takes direction well, completes responsibilities in a timely manner, and likes every day processes, but is not afraid to try something new.

Responsibilities:

• Add new users for PracticeMax and various clients, including BPO
• Give new users appropriate training documents
• Monitor completion of staff training and report non-compliance to designated supervisors/client managers via monthly report
• Archive and remove from training partition terminated employees'working with HR
• Work with clients or different sites to make sure new training is entered appropriately, or partition is created with users
• Set up managers correctly where needed in system, as cost per year
• Create reports within the system to accurately provide information on training status of various users by site
• Work with Compliance Manager or Officer to create training documents and implement
• Report to Compliance department various activities prior to implementation
• Regularly meet with Compliance department for status, updates
• Justify invoice quarterly, report problems to Compliance manager
• Attend meetings where requested to work through issues with clients or vendors
• Keep wish list of items that need improvement or change in system and report to Compliance Manager, directly to vendor
• Be the product expert in how to complete processes, etc.
• Work with staff when they have issues (I.e. cannot access training, etc.)'monitor Compliance at PracticeMax.com
• Track new and terminated users via spreadsheet or other device so it is always up to date.

Preferred qualifications and skills:

• Bachelors or equivalent work experience preferred
• Ability to communicate clearly and accurately in English, both verbally and in writing
• Ability to type minimum 40 WPM (words per minute)
• Familiarity with Microsoft Excel and Word and proficient computer skills

Current Openings for Client Support Staff Jobs at PMAX Global