Operations Manager

The Operations Manager will be responsible for managing the Practicemax account, preparing and presenting results and regular performance reports.

• Establish and maintain appropriate methods to meet the requirements.
• Work with US supervisors and departments to establish local operations KPIs
• Work with operational teams, the support team in the development and implementation of organizational strategies, policies, and practices.
• Evaluate the needs and processes of each US department and translate into local standard SOPs that suits the requirements of US departments.
• Participate in planning and forecasting activities to help assess and forecast the capacity of the Cebu site.
• Objectively analyze setbacks, issues and must be open about discussing and correcting mistakes, encouraging learning environment.
• Implements performance standards and establish controls to ensure that goals are met and commitments are delivered.
• Improve the account's operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning.
• Prepares reports for clients and internal executive management to show performance improvement and engagement health.
• Analyzes and compare current and past performance to bring the constant process improvements and financial benefits.
• Responsible for planning and managing the use of resources and daily operations activities for multiple shifts and meet planned operational requirements.
• Ensures adherence to standard operating procedures and compliance with all company policies, procedures and safety rules and regulations.
• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business funct6ions.
• Ensure that long range Training and Development systems of control are in place to meet future objectives to the business. Participates in Talent Management, Succession Planning, and Talent Acquisition of Operations positions and talents.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Management of Site budget in coordination with the Operations Director and VP.
• Assisting Executive Director and Board in creating annual organizational budget and monitoring cash flow.
• Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as training, clientele service, and problem resolution, among others.
• Drive initiatives in the management t3eam and organizationally that contribute to long-term operational excellence.
• Motivate and inspire people to be innovative in their approach and bring out ideas for process improvements.
• Contribute to short and long-term organizational planning and strategy as a member of the management team.

Other related duties, tasks, and projects may be assigned from time to time.

Current Openings for Operations Manager Jobs at PMAX Global