Survey and Patient Services Representative

A patient services representative is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and listening to his/her concerns. They then ensure that the patient gets those needs met by coordinating the information available from and to consumers, family members, medical personnel and administrator staff. They must be familiar with the policies and procedures at their facilities, the medical and community resources available, and medical regulations, so they can help patient's health care treatment.

Duties and Responsibilities:

SERVEY:

• Place phone calls to potential survey respondents from a predetermined client list
• Perform script to ensure consistency of survey calls
• Maintain standards for survey completion and call volume
• Communicate respectfully and genuinely with survey respondents at all times
• Maintain survey tracking documentation

PATIENT SERVICES:

1. Answer incoming calls according to procedure and Departmental standards.
   • Assist patients in their queries and concerns
   • Collect patients' outstanding balance
   • Assist third party entities, e.g. insurance, in their queries regarding patients' accounts
2. Places outbound collection calls according to procedure and Departmental standards.
   • Collect patients' outstanding balance
   • Assist patients in their billing queries and concerns
3. Cross-train for tasks assigned to the team to ensure continuity of all tasks when needed for backup.
4. Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.
5. Team player being supportive of Department and Company goals and policies.
6. Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.
7. Other related duties may be assigned from time to time

Qualifications and Requirements

• Preferably College Graduate or at least 2 years in College.
• Degrees and Courses related to Medical Field is a plus.
• Strong written and verbal communication skills.
• Ability to work effectively with minimal supervision.
• Ability to work with confidential information.
• Able to perform simple mathematical calculations.
• Detail-oriented.
• Proficient in the use of email.
• Highly motivated self-starter.
• Organized, able to set priorities and meet deadlines.
• Dependable and reliable.
• Team player being supportive of Department and Company goals and policies.
• Must be flexible with schedule.
• Previous call center experience related to Medical Accounts and Programs is a plus.

Current Openings for Survey and Patient Services Representative Jobs at PMAX Global